BILLING AND COLLECTION

ExcellentFlow employs a dedicated and well-trained team of billers and collectors.  We deploy our staff in physician offices so that all documentation needed to submit or resolve claims are accessible immediately.

Every week, we measure our staff workload and performance to ensure an optimal staff-to-productivity ratio. Given the number of claims to be processed, we immediately adjust the number of people assigned at your office to maintain an efficient billing turnaround time.

We designed our billing and collection system to give you the advantages of having an in-house billing service without the challenges of staff management, recruitment, and training.

Consider these benefits:

• Physician employed billers are susceptible to downtime due to illness, turnover, or poor performance.  When this occurs, the billing does not get done.  Income can dramatically decrease.  We solve this problem through on-going recruitment and training of billers,  capable of immediately taking-over and completing pending tasks.

• No matter how good the computer software is, up to 70% of claims are typically rejected and denied.  Some claims never even leave the building.    We train our billers to perform a thorough and specialized review of the claims to enable them to spot potential problems before the claims are even submitted.

• Since our billers are assigned directly at your office, they establish rapport with your employees and gain familiarity with your internal practice.  This creates a better interpersonal relationship and effectively orients our billers to address your office’s unique business needs.

With ExcellentFlow, you get a team of excellent  billers and collectors specially trained to deliver excellent financial results for your practice.

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